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Second Quarter 2012 Table of Contents:
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BEST PRACTICES
Rock Solid Customer Service
What happens when your HHG customer insists on bringing along a 6,000-pound granite boulder from her backyard?
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EQUIPMENT
Selective Catalytic Reduction (SCR) and Diesel Exhaust Fluid (DEF) Developments
Get the lowdown on diesel exhaust fluid, and how it fits into the new emissions controls regime.
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TECHNOLOGY
GPS vs. EOBR?
Find out how EOBRs will supplement GPS systems.
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BUSINESS
Communications in a
Moving Business
Make every move smoother with our tips for talking to customers — and your crew.
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CAREERS
Moving a Hoarder
Allied van operator Jeff Roberts talks about his 30-year career.
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Check out this visual representation of Atlas Van Lines' 2012 King of the Road Survey.
View the entire survey here.
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CAB OF THE QUARTER
Take a look inside the cab of Jeffrey Glanville, 23-year veteran driver for Interstate Van Lines.
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