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AMSA offers a variety of products, publications and merchandise for the moving industry. You have two ways to order — either by visiting our online store or by printing out an order form from our products catalog. AMSA members receive a discount on many items.

Featured Products:

Keeping your customers informed is always a best practice, and federal regulations require that household goods carriers furnish several documents to prospective interstate customers during the move planning process. These publications contain comprehensive information about the move process, help consumers understand the documents that they will sign, and inform consumers of their rights if their belongings are lost or damaged. 



 

Customer Service Letter Writing Manual

AMSA’s Customer Service Letter Writing Manual was developed in response to requests from members for a customer service publication to complement the popular Claims Letter Writing Manual. Designed to help members better manage their customer service communications, this new publication includes more than 40 sample letters to help facilitate a quick and comprehensive written response to a range of customer service situations, from appraisals and billing correspondence to inspections and pre-existing conditions.

This valuable and practical manual includes the sample letters on Disc, and also includes a handy reference section with basic letter writing tips, suggested opening and closing paragraphs, and proper titles for military correspondence.


$25 AMSA members; $50 non-members

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Spanish CPL

You asked for it, and AMSA and the MSI have delivered! Thanks to generous funding from the Moving & Storage Institute, AMSA has launched a Spanish version of our popular Certified Packer Loader program. Spanish CPL is the same high-quality training program designed for a company’s core moving crew of packers and loaders, now professionally translated into Spanish to facilitate the training and certification of Spanish-speaking crew members.

Available on Disc, the Spanish CPL program is a fully interactive training course that includes an introduction to moving and storage, customer relations, and claims prevention through packing, loading, unloading, safety and reporting procedures.

The original CPL program has received rave reviews from purchasers who claim it is an excellent training tool that increases the core knowledge and confidence of team members, reduces trip and fall rates, and results in fewer damage claims.

AMSA members can purchase a single copy of the program for $400 and use it to train their entire team. Final testing and certification is only $50 per team member, and certified packers / loaders may display the official CPL logo patch on uniforms, and place the CPL logo on business cards and other materials provided to customers.

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Promover Truck Decals

Show pride in your status as a ProMover by displaying the new ProMover truck decals! Available from our member discount partner OfficeMax in a set of three decals measuring 16" square, customized to display your motor carrier number in accordance with AMSA's ProMover logo usage guidelines. Each set of decals consists of three (3) decal sheets; two 16x16 inch sheets, and one sheet containing four smaller decals.

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AMSA Household Good Dispute Settlement Program

Federal regulations require movers to furnish this information to every COD household goods shipper before the move and again during the claim settlement process. Make sure you're in full compliance by always providing this informative publication, containing complete and current information about AMSA's Arbitration Program.


$55/100 brochures

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Trust Your Move to a Promover

Updated in 2013, AMSA’s professional color brochure is the ideal way to educate customers, suppliers and the media about this important program.


$55/100 brochures

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You may also be interested in:


 

Claims Writing Manual for Claims Adjusters


$49 for AMSA members

 

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