Customer Guide
What is the RIM® Program?
The Registered
International Mover® Program has been designed with
the help and input of many of the moving industry's
top executives and consultants. The Registered International
Mover® Program has been created to provide customers
of International Household Goods relocation services
with a standardized, independent means of differentiating
and selecting qualified moving companies operating anywhere
in the world. Furthermore, we hope to establish universal
industry standards while raising the overall level of
professionalism and performance of international moving
companies and their personnel. Through the training
and certification process we can identify a core body
of knowledge, procedures, documents and skills embodied
in the training and measured in the certification programs,
which reduces the number of service failures, improves
customer satisfaction and elevates the consistency of
quality service of certified companies and individuals.
What does the company's RIM® Certification
mean?
The RIM® Program
is committed to providing the International Household
Goods moving and storage industry, and therefore its
customers, with the highest level of quality, and a
system of training designed to provide the highest level
of service.
What makes a company eligible for RIM®
Certification?
A company must
have a minimum of three years of successful experience
in providing International Household Goods Relocation
Services. The individual who is in charge of the International
department of a moving company must study the RIM®
Certification Manual and pass the RIM® Certification
Examination. Furthermore, the company must meet specific
RIM® standards for equipment and facilities to handle
International Household Goods moves. These standards
are verified by on-site inspection of the companies
under authorization of the RIM® Program.
What distinguishes a RIM® Certified
Company?
Having been officially
certified by virtue of training, testing and inspection
as a RIM® Certified Company by the American Moving
and Storage Association, a RIM® Certified Company
must pledge to uphold and advance the following ideals
and principles which constitute the RIM® Code of
Conduct and Ethical Practices:
- TO PLEDGE to provide honest,
time-sensitive, cost-efficient, quality-driven international
Household Goods Moving & Storage services, placing
particular emphasis at all times on claims reduction
and customer satisfaction.
- TO HANDLE all customer household
goods entrusted to our care with the highest degree
of professionalism and integrity.
- TO BE CONSCIOUS and considerate
of customer needs and continually seek ways to improve
the services which we provide.
- TO ENGAGE in on-going continuing
education and training, both formally and on-the-job.
- TO PERFORM services as a RIM®
company with the highest level of concern for the
safety and welfare of fellow workers.
- TO UNDERSTAND that the company
is a representative of the RIM® Program at all
times and will therefore strictly adhere to a policy
of truth, honesty, integrity and fairness in all dealings
with customers and the general public.
- TO ADHERE to rules and regulations
of the RIM® Certification Program.
- TO STRICTLY comply with all U.S.
Federal and State trade regulations and Anti-trust
laws.
Your Moving Company's participation
in the RIM® Program
While participation
in the RIM® Program is encouraged for qualified
companies, certification through the RIM Program is
strictly voluntary. Therefore, the American Moving and
Storage Association can make no claims about the quality
of services provided by a RIM® Certified Company.
However, companies which do not participate in the RIM®
program are strictly prohibited from using the RIM®
credential for any purpose, including and without limitation,
marketing or promotion.
Application
(pdf) | Code of
Ethics | Eligibility
Req's
Fees & Dues
| Int'l Packing
Demo & Guide | Links
| Mission Statement
Policy & Guidelines
| RIM Customer
Guide | Warehouse
& Facility Standards
A-Z's on Int'l Moves
| Search
for AMSA/RIM® Certifications | RIM
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